Itinerary Instructions

Special Notes:

1. The order of activities, attractions, flights, and accommodations in the itinerary may be subject to change based on practical considerations. The final itinerary will be confirmed by our company prior to departure.

2. We reserve the right to make necessary adjustments to the itinerary, or apply additional charges due to unforeseen circumstances, including but not limited to airline schedules, visa requirements, government policies, and weather conditions.

3. The flight numbers and times provided are indicative and may be subject to reasonable adjustments during actual implementation.

Travel Information

Meeting & Departure:

1. Please ensure you arrive at the boarding location 15 minutes before the scheduled departure. The bus will depart on time without waiting. Arriving late will be considered a cancellation, and fees are non-refundable.

2. The boarding and disembarking times indicated are estimates, and the final locations are subject to our confirmation. Any changes due to traffic or other special circumstances will be communicated promptly. Please be patient.

Luggage & Vehicle:

We operate various types of vehicles, including buses, mid-sized buses, and 9-seater minibuses. While large buses have luggage racks, mid-sized and minibuses have limited space. We recommend carrying only essential luggage to ensure one seat per person.

Please note that in many cities, bus stops are often situated a distance from attractions to avoid penalty. We appreciate your understanding in this matter.

Bus Safety Tips:

1. No smoking on the bus.

2. Prohibited items are strictly forbidden.

3. Avoid touching vehicle items to prevent damage.

4. During stops, please adhere to the guide's instructions and stay close by.

5. When disembarking, ensure windows are closed and valuables are with you. The travel agency is not liable for any lost or stolen items.

6. If a vehicle breakdown occurs during the tour, affecting the itinerary, the travel agency will take swift remedial action. Your cooperation is greatly appreciated.

Refunds and Changes Policy

Trip Cancellation Policy

ü Full Refund: Cancel your trip 60 or more days before departure.

ü Processing Fee Refund: Cancel between 30 and 59 days before departure, and a 10% administration fee will apply.

ü Partial Refund: Cancel between 18 and 29 days before departure, and 50% of the total order amount will be charged.

ü Non-Refundable: Cancellations made within 17 days of departure are non-refundable due to confirmed vehicle and hotel bookings, but a friend can be substituted in your place.

Additional Notes

ü The cancellation policy does not cover tours that include airfare and cruises, as they are governed by the respective airline and cruise line policies.

ü Failure to arrive on the departure day will be considered a voluntary cancellation, and no refunds will be issued.

ü Refund policies for additional hotel bookings or services are subject to the individual hotel's policies.

ü Personal reasons such as incomplete documents, visa issues, late arrival, illness, or accidents resulting in cancellation or failure to participate in the trip will not be refunded or compensated with alternative services.

Handling of Special Circumstances

In cases where the trip cannot proceed due to force majeure events like weather, war, or strikes, our company prioritizes guest safety and has the right to cancel or modify part or all of the trip. We assume no direct or indirect responsibility for such events, and any paid fees are non-refundable.

Explanation of Additional Charges

Ø If the airline alters its fares due to policy changes, you will be required to pay the difference in accordance with the airline's regulations. Please note that group tickets are not eligible for changes, exchanges, or refunds.

Ø Should the policy adjustments of the destination country result in additional costs for items not included in the itinerary or related services, the price difference must be settled in accordance with the applicable regulations.

Change of Booking Policy:

In cases where guests are unable to join the tour due to unforeseen circumstances (e.g., transportation breakdowns, illness, weather changes), we will strive to minimize losses, but we cannot assume the costs associated with these changes. Specific guidelines for visa changes are as follows:

1. Over 59 days before departure: No fees apply for extensions, itinerary changes, or name changes.

2. Between 30 and 59 days before departure (inclusive): A 10% fee of the total tour price will be charged for extensions or itinerary changes.

3.  Within 30 days of departure (inclusive): No fees for name changes if the guest finds a replacement; however, if we assist in finding a suitable replacement, a 25% fee of the total tour price will be charged as a visa change service fee.

Warm Reminder:

https://www.travelinsurance.com/

We highly recommend purchasing overseas travel insurance before your trip. Here's a link to a trusted insurance provider that we often recommend to our guests. This is a secure purchase option.

Alternatively, you may opt for an insurance company you are familiar with.

Explanation of participation and security risks

I. Tips for Registering for a Tour

1. Ensure your passport is valid for at least six months before participating in overseas tours. Any issues with your documents that prevent visa issuance or entry/exit permits will result in losses borne by you.

2. Visa issuance and entry permissions are at the discretion of the relevant authorities. Providing accurate and truthful information is crucial. Delays or failures due to personal reasons or incomplete/incorrect materials will be your responsibility.

3. Embassies and consulates frequently update visa requirements. We will keep you informed and advise on necessary supplements. Delays or denials due to incomplete or incorrect information will be your liability.

4. Obtaining a visa from the destination country's embassy or consulate is not the only requirement for international travel. You must also pass through border checkpoints and obtain entry/exit authorization from other countries' immigration authorities. Failure to secure these authorizations due to personal reasons will be your responsibility.

II. Health Status and Excursion Activity Risks:

1. Accurately disclose your health condition and past medical history to the travel agency. Based on this, we will recommend suitable tour packages and advise a medical examination. If you choose to participate despite our advice, we assume you are medically fit. Individuals aged 65 and above should be accompanied by family members, and minors by their parents or guardians. We may also require relevant individuals to purchase travel insurance..

2. In case of personal or property safety emergencies abroad, seek assistance from the tour operator, local government, or relevant organizations. Costs incurred will be your responsibility.

3. In case of a sudden illness during the trip, the travel agency will make every effort to arrange for your prompt medical treatment. However, due to the unique conditions and time constraints of outbound tourism, the agency may not always be able to fully cater to your specific requirements or take you to your designated medical institutions. Nevertheless, the travel agency will adhere to the principle of timely treatment and follow the advice of professional medical personnel to ensure that you are assisted to the most appropriate medical facilities. Please note that any costs incurred during this process will be borne by you. We appreciate your understanding in this matter.

4. If you experience a sudden illness during the trip, please note that the tour leader is responsible for the well-being of the entire group, and may not be able to stay with you for extended periods. However, the travel agency will endeavor to arrange for personnel to assist you with follow-up medical treatment, tailored to your needs. Overseas, there is no equivalent occupation to a nurse, so if you require constant accompaniment during treatment, kindly inform the travel agency promptly. The agency can assist in arranging for your immediate family to visit you, but please be aware that any costs incurred will be your responsibility. Therefore, it is crucial to provide the travel agency with your emergency contact details in your home country before departure, in case of emergencies.

5. In the event of an accident abroad where you require the accompaniment and care of your domestic relatives, kindly contact the travel agency promptly. The agency will then reach out to your relatives, based on your needs, and assist them in completing the necessary procedures for leaving the country as swiftly as possible. However, due to the nature of temporary and emergency travel abroad, the agency cannot guarantee the same prices as the tour package or other preferential rates for air tickets, hotels, and related expenses. These costs will be borne by you, and we appreciate your understanding in this matter.

6. When participating in attractions or free activities in foreign countries, please ensure to follow the instructions of your guide and take note of relevant safety tips. Choose activities that are suitable for your physical condition and refrain from engaging in any activities that may be harmful or pose a risk to your health. Travelers with the following conditions are particularly advised to exercise caution: those with a history of cardiovascular disease, cerebrovascular disease, mental illness, asthma, cervical spondylosis, or any recurring health issues not mentioned. Additionally, individuals over 55 years of age and pregnant women are discouraged from participating in activities such as sea travel, scuba diving, swimming, surfing, hiking (including climbing), rafting, skiing, horseback riding, paragliding, hot air ballooning, helicopter rides, desert buggy rides, desert motorcycling, sand dashing activities, cross-country trekking, cable car rides exceeding 10 floors, aerial tramway rides, thrill rides in amusement parks, and any activities involving close contact with wildlife. Our aim is to prevent any unnecessary harm to your body.

7. Generally, we do not include dangerous or thrilling activities in our itineraries. If you believe that any activity in the program may pose a risk to your health, please inform the tour leader or guide promptly, and we will make suitable adjustments accordingly.

III. Personal Property and Shopping Risks

1. Exercise caution in safeguarding your personal belongings and property. Avoid leaving the group without authorization and keep valuables with you at all times. If your property is stolen, we will assist in reporting to the local police, but cannot guarantee recovery or bear any losses.

2. If you purchase goods in countries offering tax refunds, retain your tax refund receipt. Our leaders and guides can assist with filling out forms and escorting you to refund locations, but success is subject to the destination country's policies.

3. Any bank processing fees for shopping cards are non-refundable. If such fees occur due to returns, we kindly request your understanding.